Thank you so much for shopping Threaded Pear! We know that sometimes items are not as expected or don't fit just right and a return or exchange is necessary. We of course can't guarantee fit even with measurements.

Threaded Pear gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Threaded Pear E-Gift Card) within 25 days from the date your order shipped. You can start your return here.

Threaded Pear offers exchanges on return eligible items within 25 days from the date your order shipped. You can start your exchange here.

Exchanges and returns not covered by Redo will be charged a flat $5.00 shipping fee that will be deducted from your Threaded Pear E-Gift Card. Our return system will provide you a pre-paid USPS shipping label for your return.

Returns for damaged or defective items must be submitted within 3 DAYS of delivery. You can start your return for a damaged item here. 

Final sale items cannot be returned or exchanged.

The following is a list of FINAL SALE items:

• Monogrammed
• Personalized
• Made to order graphic tee's
• Lingerie 
• Leggings
• Jewelry
• Swimsuits
• Gift Cards
• Hair Accessories 
• Hosiery
• Socks
• Caps
• Tumblers
• Doorbusters
• Items Discounted More the 60% Off List Price
• Items marked Sale, Final Sale, or Clearance

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

• If you have received a defective item, please submit your return here within 3 DAYS of delivery. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement.
• We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
• The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

RETURNS

Ship Your Return

• Start your return process by clicking the Return Portal Link
• If Redo was not added to your order the cost of return shipping is a flat $5.00 for any number of items and will be deducted from your store credit (Threaded Pear E-Gift Card)
• Shoe boxes (if sent in a shoe box, many of our shoes are now sent in bags to reduce waste and shipping cost) must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
• Once the item has shipped you will receive the purchase amount to a Threaded Pear E-Gift Card sent to the email address used when placing your order (minus the $5.00 return shipping fee, $0 will be deducted id Redo was added to your order)

About REDO

A purchase of the $1.98 Free Returns, Exchanges + Package Protection allows you to receive a paid return label for any return eligible item in that order! If you did not purchase Redo coverage, please continue through the return portal to submit your return request. Your shipping label will be automatically generated for a $5 deduction from your store credit or refund.

FAQS

How long does it take to receive my refund?

• Once your return has been marked as shipped back to us—you will receive an email containing your Threaded Pear E-Gift Card sent to your email address on file. 

Is there a fee to return items?

• Returns and Exchanges are free if Redo was purchased, otherwise your pre-paid return label, the cost of return shipping is $5.00 for any number of items and will be deducted from your store credit (Threaded Pear E-Gift Card).

How do I request a return label?

• Start your return process here to receive a return label.

Do you offer price adjustments?

• Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Threaded Pear E-Gift Card ONLY.

For any questions not answered here, please contact info@threadedpear.com.