RETURNS AND EXCHANGES
Click HERE for the Threaded Pear Return Portal
Thank you so much for shopping Threaded Pear! We know that sometimes items are not as expected or don't fit just right and a return or exchange is necessary. We of course can't guarantee fit even with measurements.
Threaded Pear gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Threaded Pear E-Gift Card) within 25 days from the date your order shipped. You can start your return here.
Threaded Pear offers exchanges for the same item in a different size or color within the request within 25 days from the date your order shipped. You can start your exchange here.
Exchanges and returns will be charged a flat $5.00 shipping fee that will be deducted from your Threaded Pear E-Gift Card or paid prior to the exchange process. Our return system will provide you a pre-paid USPS shipping label for your return.
Items damaged or defective may be returned by contacting customer service by emailing firstname.lastname@example.org within 3 DAYS of delivery.
Final sale items cannot be returned or exchanged.
The following is a list of FINAL SALE items:
- Made to order graphic tee's
- Gift Cards
- Hair Accessories
- Items Discounted More the 60% Off List Price
- Items marked Final Sale or Clearance
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
- If you have received a defective item, please contact customer service by emailing email@example.com within 3 DAYS of delivery inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Ship Your Return
- Start your return process by clicking the Return Portal Link
- The cost of return shipping is a flat $5.00 for any number of items and will be deducted from your store credit (Threaded Pear E-Gift Card) if you use the return label provided by Threaded Pear
- You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request (provided during the return process in the return portal) for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.
- Shoe boxes (if sent in a shoe box, many of our shoes are now sent in bags to reduce waste and shipping cost) must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
- Once the item has shipped you will receive the purchase amount to a Threaded Pear E-Gift Card sent to the email address used when placing your order (minus the $5.00 return shipping fee)
How long does it take to receive my refund?
- Once your return has been marked as shipped back to us—you will receive an email containing your Threaded Pear E-Gift Card sent to your email address on file.
Is there a fee to return items?
- Using our pre-paid return label, the cost of return shipping is $5.00 for any number of items and will be deducted from your store credit (Threaded Pear E-Gift Card).
How do I request a return label?
- Start your return process hereto receive a return label.
Do you offer price adjustments?
- Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Threaded Pear E-Gift Card ONLY.
For any questions not answered here, please contact firstname.lastname@example.org.