All orders ship free of charge inside the continental United States from our warehouse located in Southlake, TX
Track Your Package
Threaded Pear Shipping
- Please note: Orders CANNOT be changed, modified, or canceled after checkout.
- Orders are shipped USPS First Class Mail or USPS Ground mail
- International order are charged a flat fee for each item shipped and are shipped via USPS First Class International Mail
- Express orders are available for an additional fee and with ship USPS Priority Mail
- Local pickup is available and is an option during checkout
- If you need to change your shipping address, please contact us at email@example.com as soon as possible. We will do our best to make the change; however, we cannot guarantee that we can do so.
- We are not responsible if the package is not delivered in the USPS guaranteed shipping times as and we cannot control the outside parties. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
Route Shipping Insurance
- We want to offer our customers an extra layer of assurance, and we are happy to announce Route as an option for our customers to add to all their purchases. Route is a shipping insurance company that offers shipping protection.
- Route Package Protection covers lost, stolen, and damaged items. When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees. For a detailed breakdown of Route's official insurance policy, please reference their help center here.
Wrong Address Disclaimer
- It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to change your shipping address, please contact us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.